Frequently Asked Questions
Discover everything you need to know about our organic luxury skincare and wellness rituals.
Are VOYA products certified organic?
Yes, our products are certified organic by the Soil Association and COSMOS, ensuring they contain the highest quality natural ingredients harvested sustainably.
Do you test your products on animals?
No, VOYA is a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical production practices.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is provided via email once dispatched.
Can I return a product if it is not suitable?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our customer service team to initiate a return.
Are VOYA products suitable for sensitive skin?
Many of our products are specifically formulated for sensitive skin. We recommend checking the individual product descriptions for ingredient lists or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.